Can You Hear Me Now??
With those five little words, Verizon Wireless has become a huge player in the national cellphone market. The 'Annoying Guy' appeared on ads around the country, taking a step or two and asking that same question repeatedly. "Can you hear me now?"
The 'In' Plan
Now back to the "Can you hear me?" guy. Bett travels quite a bit for her job, so the ability to stay in touch is great for us. Even better is the supposed national coverage offered by Verizon, and the budget-friendly free "In" minutes are certainly appealing. But why do I keep referring to "Can you hear me?" guy? Because that's what our phone calls sound like! It's rare that I can stay on the phone for more than 15 minutes with Bett, and more commonly we drop after only a few minutes. Where she's staying right now supposedly has no issues yet her phone won't ring at all, or when it does she can't be heard - yet she shows a decent signal.
The problems were so bad that she made the half-hour drive to a Verizon store several times as well as spent numerous hours on a landline with their "Customer Service" people. Although they gave her conflicting reports over and over, she was finally able to get one guy to admit that the ONLY Nokia phone they offer is barely compatible with their network, and they offered her a discount on a new phone that is compatible. Problem solved, right? Wrong. It took them two days to ship the phone she paid to have overnighted. When she got that, she was in almost the same boat as previously. At least at first, the new phone would stay connected while she was in the San Francisco Bay area, but it still failed to connect while she was in the East Bay. She would start driving and sometimes 5-10 miles away the phone would suddenly beep that she had numerous voicemails.
When we talk, our conversations are full of "can you hear me now?" comments, cruelly parodying the Annoying Man in their ads. Redial is a godsend, because we use the damn thing so much. My connections to my kids is usually better, although we've had our fair share of dropped calls. How do you explain to a six or seven year old that you didn't hear anything they said in the past few minutes and that they need to repeat it?
How many times have they called any of the three numbers within 3-4 days? None.
For that matter...how many times have they called us in response to the first problem reports we made over a month ago? That's right - zip, zero, nada...
Hey Verizon Wireless - Can You Hear Me Now?? No? Let me turn it up for you...
All content is copyright 2001-2006, and unless otherwise noted content comes solely from the mind and keyboard of Jim "Yucca-Man" Langdon